How to ensure an efficient customer care service with the help of a shared inbox?

Are you having a hard time managing your business team? You can use a shared inbox to keep proper check and balance among the members of your business team. Sometimes, team members tend to be irresponsible and careless if they are not held accountable. When it comes to responding to a hundred e-mails per day, you need to ensure that your team is the most efficient and doesn’t make blunders to piss off the customers.
Efficient business team and customer care
With the help of a shared e-mail account, you can keep a check on each team member individually. You can find out who views the e-mails being received, who responds to those e-mails and in the end, you can have analytic details of the performance rates of the individual team members. Once you find out the team member that is lagging, you can improve your customer care service or other business-related matters.
High Productivity Rate
With a Shared Mailbox, you can yield higher productivity. All of your business e-mails related to billings and payments, hiring a new employee, responding to customers, etc. are in one place. You can assign tasks to your team in that one e-mail account without having to inbox them individually. None of your e-mails will go unchecked. You can efficiently reduce the workload by distributing it among the team members.
How to use a shared e-mail account
    Set up the shared e-mail account
    Connect with your existing e-mail address
    Create a thread
    Invite team members to join it
    Assign tasks or chat within the e-mail thread
    Check who is viewing the e-mails being received and responding to them
    Use the feature of ‘saved replies’ to help solve any queries of the team
Conclusion
Having a shared inbox will infiltrate coordination among the team and yield productivity and higher accountability. 
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